The best refund policy is the one built into the product: pass your challenge, and your full fee is automatically returned on top of your first payout. Your challenge is free if you succeed.
Every funded trader receives 100% of their challenge fee back, automatically, added on top of their first payout request. No form, no ticket — the dashboard handles it.
If you purchased a challenge and have not placed a single trade on it, you can request a full refund within 14 days of purchase by emailing [email protected] from your purchase email. Card refunds return to the original card; crypto refunds are returned in USDC to a wallet you provide.
Once the first trade is placed on an account, the evaluation service has been delivered and the fee is non-refundable — except as provided by Section 1 (fee refund on first payout) or where consumer law requires otherwise.
Breaching a rule (max drawdown, daily loss, inactivity) ends the account without a refund. Discounted retry offers are regularly available in your dashboard.
Duplicate charges and overpayments (including crypto overpayment beyond the invoice amount) are refunded in full once confirmed — usually within 5 business days.
Please contact support before opening a card dispute — almost every issue is resolved within 24 hours. Fraudulent chargebacks lead to account closure and a ban from future purchases.
ZZL is not available to U.S. persons or residents, residents of the United Arab Emirates, or persons in sanctioned (OFAC-listed) jurisdictions. Accounts found to belong to such persons, or that breached the eligibility terms (including by using a VPN, proxy, or false location), are closed without refund and without payout, and any rewards, points, or token allocation are forfeited. This sits alongside, and does not limit, our Terms of Service.
[email protected] · ZZL Discord — live support during market hours.